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Date: Tuesday 6 June, 6 – 8pm.
Cost: Free for PAS volunteers, £5 for non-volunteers.
Planning is one of the public services which continues to attract a high number of complaints to the Scottish Public Services Ombudsman (SPSO). Graham U’ren has provided independent professional advice to the Ombudsman on such complaints for 10 years. In this session, he will outline the statutory framework within which the SPSO operates with particular relevance to planning and related services. He will then highlight some common areas of complaint and the way in which the planning system has responded. The aim is to assist PAS volunteers to advise clients on situations which may potentially involve formal complaint procedures and how to manage expectations in doing so. Book your place at firstname.lastname@example.org.